Popular Articles

41. Budget Drafts (Biweekly)

    Last Updated: 07/31/2026 in Payments and Payoffs
    Can I split my monthly payment into two payments?  Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment will...

42. How to Enroll

    Last Updated: 05/13/2026 in Go Paperless *NEW Options!*
    You can enroll online in a few quick clicks! Here's how: Log into our website. Go to Documents and click Manage Delivery Preferences . Next to  Escrow statements plus other routine servicing communications,  check the Email box and follow...

43. Terminating Mortgage Insurance

    Last Updated: 07/31/2026 in Lower My Payment
    Can I cancel my Mortgage Insurance? If Mortgage Insurance was required for your loan at closing, you might be wondering how long you will need to continue paying this extra expense. The short answer: it depends. Options to remove the mortgage ins...

44. Additional Resources

    Last Updated: 07/31/2026 in Financial Hardship
    COVID-19 Resources   If you have a hardship  related to COVID-19 ,   visit the  CFPB’s mortgage and housing assistance portal .   Homeowner Assistance Fund (HAF) in the  U.S Department of the Treasury   and  Nati...

45. Escrow Basics

    Last Updated: 07/31/2026 in Escrow Statement FAQs
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

46. Looking to Reduce Your Payment?

    Last Updated: 07/31/2026 in Lower My Payment
    We love making homeowners happy—and what better way than to help you save money over the life of your loan? If you are looking to reduce the amount of your monthly mortgage payment, options may be available for your mortgage. Browse our FAQs below ...

47. Disaster Assistance

    Last Updated: 07/31/2026 in Disaster Claims & Assistance
    I am having trouble making mortgage payments due to a disaster. What can I do?  If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...

48. User Terms

    Last Updated: 07/31/2026 in Disclosures -- Accessible to customers
    Subservicing Notice: Cornerstone Servicing, a division of Cornerstone Capital Bank, SSB,  has an agreement with    to provide the day-to-day servicing of your loan. These terms apply to your use of the Cornerstone Capital Bank, SS...

49. E-Delivery Options

    Last Updated: 07/31/2026 in Go Paperless *NEW Options!*
    Electronic delivery is available for the following communications:  Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions.  Year-end statements Depending on your loan/accoun...

50. Change in Your Mortgage Payment

    Last Updated: 07/31/2026 in Escrow Statement FAQs
    Why did my payment change? When your taxes and/or insurance bills change from year to year, it may be necessary to adjust the amount you are paying into your escrow account, too.  Reasons your expenses changed may include: Insurance: Changes...

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