Updated Articles

11. Accessing Statements Online

    Last Updated: 05/13/2026 in Go Paperless *NEW Options!*
    Here's how to find statements and other select communications on our website: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link to the s...

12. How to Enroll

    Last Updated: 05/13/2026 in Go Paperless *NEW Options!*
    You can enroll online in a few quick clicks! Here's how: Log into our website. Go to Documents and click Manage Delivery Preferences . Next to  Escrow statements plus other routine servicing communications,  check the Email box and follow...

13. Financial Hardship

    Last Updated: 05/13/2026

14. How to Request Mortgage Assistance

    Last Updated: 05/13/2026 in Financial Hardship
    How can I apply for mortgage  assistance ?   You can log into our website to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will inclu...

15. Year-End Statements

    Last Updated: 05/13/2026

16. Accessing Statements Online

    Last Updated: 05/13/2026 in Year-End Statements
    Where can I find my tax statement online? 2025 year-end statements will be provided by January 31, 2026. When your statement is available, log into our website, go to Documents , and expand the Taxes section. Click the link to your statement...

17. Receiving My Statement

    Last Updated: 05/13/2026 in Year-End Statements
    When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 27, 2025, we will notify you by email when your statement is available online ...

18. Year-End Statement Basics

    Last Updated: 05/13/2026 in Year-End Statements
    What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...

19. Keeping Track of Your Escrow Activity

    Last Updated: 05/13/2026 in Escrow Statement FAQs
    How can I see my escrow account activity? As your mortgage partner, we strive to make it easy to view and understand your escrow activity. We provide 24/7 access to track your escrow balance, deposits, and disbursements online, plus other easy ...

20. Shortage

    Last Updated: 05/13/2026 in Escrow Statement FAQs
    What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is...

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