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Table of Contents
Table of Contents
Refine
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Contact Us
Newly Closed Loans
Online Access
Payments and Payoffs
Escrow, Tax & Insurance
Escrow Statement FAQs
Disaster Claims & Assistance
Lower My Payment
Year-End Statements
Financial Hardship
Get a New Loan or Refinance
Go Paperless *NEW Options!*
Home
Glossary
LOG IN OR REGISTER
Contact Us
Newly Closed Loans
Online Access
Payments and Payoffs
Escrow, Tax & Insurance
Escrow Basics
Homeowner's/Hazard Insurance
Claims
Property Taxes
Escrow Waiver
Escrow Statement FAQs
Disaster Claims & Assistance
Lower My Payment
Year-End Statements
Year-End Statement Basics
Receiving My Statement
Accessing Statements Online
Tax Deductions
Who to Contact
Financial Hardship
We're Here to Support You
Mortgage Assistance Options
How to Request Mortgage Assistance
Additional Resources
Gracefully Exiting Your Loan
Get a New Loan or Refinance
Go Paperless *NEW Options!*
Updated Articles
E-Delivery Options
Last Updated: 05/18/2026
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Go Paperless *NEW Options!*
Electronic delivery is available for the following communications: Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions. Year-end statements Depending on your loan/accoun...
Other Correspondence
Last Updated: 05/18/2026
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Contact Us
Other Correspondence PO Box 4638 Englewood, CO 80155 Designated Address for Notices of Error & Information Requests PO Box 3398 Englewood, CO 80155
Mail a Payment
Last Updated: 05/18/2026
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Contact Us
Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail. Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...
Lower My Payment
Last Updated: 05/18/2026
Terminating Mortgage Insurance
Last Updated: 05/18/2026
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Lower My Payment
Can I cancel my Mortgage Insurance? If Mortgage Insurance was required for your loan at closing, you might be wondering how long you will need to continue paying this extra expense. The short answer: it depends. Options to remove the mortgage ins...
Property Taxes
Last Updated: 05/18/2026
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Escrow, Tax & Insurance
I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely p...
Online Access
Last Updated: 05/18/2026
How to Register Online
Last Updated: 05/18/2026
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Online Access
How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOG IN above or in the sidebar. Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields ...
Getting Started
Last Updated: 05/18/2026
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Online Access
What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...
Video: Understanding Your Escrow Statement
Last Updated: 05/18/2026
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Escrow Statement FAQs
We review your escrow activity at least annually to help ensure your account has enough funds to cover your property tax and/or insurance expenses, which can change from year to year. After each review, we send an Escrow Account Disclosure ...
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