New Articles

1. Tax Contacts

   Created On: 05/13/2026 in Contact Us
   Property Taxes – Escrow If you have an escrow account set up to pay your property taxes and receive a bill from your taxing authority, please send a tax copy at your earliest convenience: Property Taxes – Non-Escrow If you do not have an es...

2. How to Enroll

   Created On: 03/20/2026 in Go Paperless *NEW Options!*
   You can enroll online in a few quick clicks! Here's how: Log into our website. Go to Documents and click Manage Delivery Preferences . Next to  Escrow statements plus other routine servicing communications,  check the Email box and follow...

3. Accessing Statements Online

   Created On: 03/20/2026 in Go Paperless *NEW Options!*
   Here's how to find statements and other select communications on our website: Log in Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the link to the s...

4. Disaster Claims & Assistance

   Created On: 03/20/2026

5. Year-End Statement Basics

   Created On: 03/20/2026 in Year-End Statements
   What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...

6. Accessing Statements Online

   Created On: 03/20/2026 in Year-End Statements
   Where can I find my tax statement online? 2025 year-end statements will be provided by January 31, 2026. When your statement is available, log into our website, go to Documents , and expand the Taxes section. Click the link to your statement...

7. Receiving My Statement

   Created On: 03/20/2026 in Year-End Statements
   When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 27, 2025, we will notify you by email when your statement is available online ...

8. How to Request Mortgage Assistance

   Created On: 03/20/2026 in Financial Hardship
   How can I apply for mortgage  assistance ?   You can log into our website to complete the application online or, if you prefer to submit your application by mail or email, please click the button above to download a PDF. The PDF will inclu...

9. Getting Started

   Created On: 03/20/2026 in Newly Closed Loans
   Congratulations on your recent closing! We are happy to continue serving you. Our goal is to make homeownership easy and convenient, every step of the way  As your servicer, you can expect us to:   Send statements. Receive and apply yo...

10. Ways to Pay

    Created On: 03/20/2026 in Payments and Payoffs
    How can I make payments? We offer a variety of quick and easy payment options. Choose the way that is most convenient for you: Online via our website Set up autopay (recurring monthly ACH drafts) online or by phone Call to set up budget dra...

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