New Articles

11. Monthly Autopay

    Created On: 03/20/2026 in Payments and Payoffs
    What is autopay? Autopay, meaning recurring monthly ACH drafts, allows you to pay your loan automatically each month from your checking or savings account. You may also opt for budget drafts if you would like to split your monthly payment into tw...

12. Keeping Track of Your Escrow Activity

    Created On: 03/20/2026 in Escrow Statement FAQs
    How can I see my escrow account activity? As your mortgage partner, we strive to make it easy to view and understand your escrow activity. We provide 24/7 access to track your escrow balance, deposits, and disbursements online, plus other easy ...

13. Escrow Statement FAQs

    Created On: 03/20/2026

14. Paperless Statements

    Created On: 03/20/2026 in Payments and Payoffs
    Can I opt out of receiving copies of statements in the mail? Yes! Go paperless by opting in for electronic account and/or year-end statements. Once you are enrolled, we’ll send you an email each time a statement is ready to view online. You wil...

15. Shortage

    Created On: 03/20/2026 in Escrow Statement FAQs
    What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is...

16. Getting Started

    Created On: 03/20/2026 in Newly Closed Loans
    Congratulations on your recent closing! We are happy to continue serving you. Our goal is to make homeownership easy and convenient, every step of the way  As your servicer, you can expect us to:   Send statements. Receive and apply yo...

17. Insurance Department

    Created On: 03/20/2026 in Contact Us
    Homeowner’s (Hazard) Insurance If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, ple...

18. Your First Payment

    Created On: 03/20/2026 in Newly Closed Loans
    When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can ch...

19. Getting Started

    Created On: 03/20/2026 in Online Access
    What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...

20. How to Register Online

    Created On: 03/20/2026 in Online Access
    How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOG IN above or in the sidebar.  Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields ...

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