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21. Escrow Statement FAQs

    Created On: 03/20/2026

22. Lower My Payment

    Created On: 03/20/2026

23. Year-End Statements

    Created On: 03/20/2026

24. Financial Hardship

    Created On: 03/20/2026

25. Go Paperless *NEW Options!*

    Created On: 03/20/2026

26. Get Support

    Created On: 03/20/2026 in Contact Us
    We’re just a call or click away! Any time you have questions or need help with your mortgage, we’re here to support you! Here are a few ways to reach us:  Are you having trouble making payments? As your mortgage partner, we are here to hel...

27. Mail a Payment

    Created On: 03/20/2026 in Contact Us
    Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail.  Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...

28. Insurance Department

    Created On: 03/20/2026 in Contact Us
    Homeowner’s (Hazard) Insurance If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, ple...

29. Other Correspondence

    Created On: 03/20/2026 in Contact Us
    Other Correspondence PO Box 4638 Englewood, CO 80155 Designated Address for Notices of Error & Information Requests PO Box 3398 Englewood, CO 80155

30. Your First Payment

    Created On: 03/20/2026 in Newly Closed Loans
    When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can ch...

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