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Newly Closed Loans
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Payments and Payoffs
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Glossary
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Newly Closed Loans
Online Access
Payments and Payoffs
Escrow, Tax & Insurance
Escrow Basics
Homeowner's/Hazard Insurance
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Property Taxes
Escrow Waiver
Escrow Statement FAQs
Disaster Claims & Assistance
Lower My Payment
Year-End Statements
Year-End Statement Basics
Receiving My Statement
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Tax Deductions
Who to Contact
Financial Hardship
We're Here to Support You
Mortgage Assistance Options
How to Request Mortgage Assistance
Additional Resources
Gracefully Exiting Your Loan
Get a New Loan or Refinance
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New Articles
Tax Deductions
Created On: 03/20/2026
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Year-End Statements
How can my Form 1098 help with tax deductions? This statement reports the total mortgage interest paid on your loan during the year. Generally, homeowners may be able to deduct mortgage interest from their taxes owed to the IRS. For information...
Who to Contact
Created On: 03/20/2026
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Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
Financial Hardship
Created On: 03/20/2026
We're Here to Support You
Created On: 03/20/2026
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Financial Hardship
We understand that life circumstances might lead to difficulty making your mortgage payments. As your mortgage partner, we are here to help if you are facing financial hardship . Whether you need help bringing your account cur...
User Terms
Created On: 03/20/2026
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Disclosures -- Accessible to customers
Subservicing Notice: Cornerstone Servicing, a division of Cornerstone Capital Bank, SSB, has an agreement with to provide the day-to-day servicing of your loan. These terms apply to your use of the Cornerstone Capital Bank, SS...
Go Paperless *NEW Options!*
Created On: 03/20/2026
Why Go Digital?
Created On: 03/20/2026
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Online Access
Setting up your account online lets you manage your mortgage your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule on...
Contacts
Created On: 03/20/2026
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Escrow Statement FAQs
Who do I contact with questions about my escrow expenses? Taxes: Your local tax assessor’s office. Insurance premiums: Your insurance company. Your escrow payments and expenses: Reach out to us. We'll be happy to help! Please see our...
Escrow Basics
Created On: 03/20/2026
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Escrow, Tax & Insurance
What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
Surplus
Created On: 03/20/2026
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Escrow Statement FAQs
What is an escrow surplus? All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...
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