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Newly Closed Loans
Online Access
Payments and Payoffs
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Lower My Payment
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Go Paperless *NEW Options!*
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Glossary
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Newly Closed Loans
Online Access
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Escrow Basics
Homeowner's/Hazard Insurance
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Lower My Payment
Year-End Statements
Year-End Statement Basics
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Tax Deductions
Who to Contact
Financial Hardship
We're Here to Support You
Mortgage Assistance Options
How to Request Mortgage Assistance
Additional Resources
Gracefully Exiting Your Loan
Get a New Loan or Refinance
Go Paperless *NEW Options!*
New Articles
Tax Deductions
Created On: 03/20/2026
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Year-End Statements
How can my Form 1098 help with tax deductions? This statement reports the total mortgage interest paid on your loan during the year. Generally, homeowners may be able to deduct mortgage interest from their taxes owed to the IRS. For information...
Who to Contact
Created On: 03/20/2026
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Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
Mortgage Assistance Options
Created On: 03/20/2026
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Financial Hardship
Need M ortgage A ssistance ? Whether you ’re experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options that may be available to you based on investor guidelin...
We're Here to Support You
Created On: 03/20/2026
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Financial Hardship
We understand that life circumstances might lead to difficulty making your mortgage payments. As your mortgage partner, we are here to help if you are facing financial hardship . Whether you need help bringing your account cur...
Additional Resources
Created On: 03/20/2026
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Financial Hardship
COVID-19 Resources If you have a hardship related to COVID-19 , visit the CFPB’s mortgage and housing assistance portal . Homeowner Assistance Fund (HAF) in the U.S Department of the Treasury and Nati...
Gracefully Exiting Your Loan
Created On: 03/20/2026
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Financial Hardship
If you foresee there isn’t a financially feasible way to keep your home, here are more options for you to avoid the foreclosure process. Traditional Sale: Work with a real estate agent to s ell your home ...
User Terms
Created On: 03/20/2026
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Disclosures -- Accessible to customers
Subservicing Notice: Cornerstone Servicing, a division of Cornerstone Capital Bank, SSB, has an agreement with to provide the day-to-day servicing of your loan. These terms apply to your use of the Cornerstone Capital Bank, SS...
E-Delivery Options
Created On: 03/20/2026
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Go Paperless *NEW Options!*
Electronic delivery is available for the following communications: Monthly mortgage/account statements Provide information about payments due, account summary, and recent transactions. Year-end statements Depending on your loan/accoun...
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